Effective Date: October 25, 2026
OpenChatsAI (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you use our applications and our website, openchatsai.com.
1. Scope
This Policy applies to all iPhone, iPad, Mac, Apple Watch and Apple Vision Pro applications we publish under our developer account (each an “App,” together the “Apps”), and to our website. If a specific App provides its own privacy policy, that policy applies to that App and takes precedence where the two differ.
2. Information We Collect
We collect only what is needed for each App to work. Depending on the App you use, this may include:
a. Information You Provide
- Account details, such as your name and email address, if an App offers sign-in (including Sign in with Apple, where you may choose to hide your email address).
- Messages you send us for support or feedback.
b. Content You Submit to AI Features
Some Apps include features powered by artificial intelligence (“AI Features”). When you use them, we process the content you choose to submit, such as text prompts, chat messages, images, voice recordings, documents and files, together with the responses the AI generates (“AI Content”).
c. Usage and Device Data
- App interactions and feature usage.
- Device type, operating system version, language and region settings.
- Crash logs and performance diagnostics.
d. Purchase Information
All payments are processed by Apple. We do not receive or store your payment card details. We receive limited information from Apple, such as the status of a subscription or purchase, so we can unlock the features you paid for.
e. Device Permissions
Some features may ask for access to your camera, microphone, photo library, speech recognition, location or other device capabilities. We only request access when you use the feature that needs it, we use it only for that feature, and you can change these permissions at any time in your device Settings.
3. How Our AI Features Work
- Processing: To generate a response, your AI Content may be processed on your device (for example, using Apple’s on-device frameworks) or sent securely to our servers and to third-party AI service providers that power the feature.
- Third-party AI providers: These providers process AI Content on our behalf to return results to you. Where available, we use provider services whose terms do not allow your content to be used to train their AI models.
- No training without consent: We do not use your AI Content to train our own AI models unless you have given us your clear consent.
- Accuracy: AI-generated responses can be inaccurate, incomplete or out of date. Please review AI output before relying on it.
- Sensitive information: Please avoid submitting sensitive personal information (such as health, financial or government ID details) to AI Features unless the App is specifically designed for that purpose.
- Content safety: We may use automated systems to detect and block content that is illegal, abusive or violates our Terms and Conditions.
4. How We Use Information
We use the information we collect to:
- Provide, operate and maintain our Apps, including AI Features.
- Process purchases and manage subscriptions.
- Improve functionality, performance and reliability.
- Diagnose and fix bugs and crashes.
- Keep our Apps safe, prevent abuse and enforce our Terms.
- Respond to support requests and communicate important updates.
- Comply with legal obligations.
5. Legal Bases for Processing
Where data protection laws such as the GDPR or Bahrain’s Personal Data Protection Law apply, we process your information on the basis of: performing our agreement with you (providing the App); our legitimate interests (improving and securing our Apps); your consent (for example, optional analytics or device permissions), which you may withdraw at any time; and compliance with legal obligations.
6. Data Sharing
We do not sell your personal data. We may share information only with:
- Service providers that help us run our Apps, such as cloud hosting, AI model providers, analytics and crash reporting. They may use the data only to provide their services to us.
- Apple, for purchases, subscriptions and App Store services.
- Legal authorities, when required by law or to protect the rights, safety and security of our users or others.
- A successor business, if we are involved in a merger, acquisition or sale of assets, subject to this Policy.
7. Tracking and Advertising
We do not track you across apps and websites owned by other companies without your permission. If an App uses data for tracking or personalized advertising, it will first ask for your permission through Apple’s App Tracking Transparency prompt, and you can change your choice at any time in Settings > Privacy & Security > Tracking.
8. Third-Party Services
Our Apps may use third-party services, such as cloud hosting, analytics and crash reporting tools (for example, Firebase), AI model providers, and subscription management tools. These services operate under their own privacy policies, which we encourage you to review.
9. Data Retention
We keep information only as long as needed to provide the App and for the purposes described in this Policy. Chat history and other AI Content saved in an App are kept until you delete them or delete your account. Diagnostic and usage data are kept in aggregated or limited form for as long as needed to improve our Apps. We may keep certain information longer when required by law.
10. Account Deletion
If an App lets you create an account, you can delete your account and its associated data directly within the App (usually under Settings > Account > Delete Account). You can also request deletion by emailing support@openchatsai.com. We will delete your personal data within 30 days of your request, except where we must keep it to meet legal obligations. Deleting an account does not cancel an active subscription; you can cancel it in your Apple ID subscription settings.
11. Security
We use reasonable technical and organizational measures to protect your information, including encryption in transit. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
12. International Data Transfers
Our service providers, including AI providers, may process information in countries other than your own. When we transfer data internationally, we take steps to ensure it remains protected in line with this Policy and applicable law.
13. Children’s Privacy
Our Apps are not directed to children under 13 (or the minimum age required in your country), and we do not knowingly collect personal data from them. If you believe a child has provided us with personal data, please contact us and we will delete it.
14. Your Rights
Depending on where you live, you may have the right to:
- Access the personal data we hold about you.
- Correct inaccurate data.
- Request deletion of your data.
- Object to or restrict certain processing.
- Receive a copy of your data in a portable format.
- Withdraw consent at any time, where processing is based on consent.
- Lodge a complaint with your local data protection authority.
California residents have the right to know what personal information we collect, to request its deletion, and not to be discriminated against for exercising these rights. We do not sell or share personal information for cross-context behavioral advertising.
To exercise any of these rights, email support@openchatsai.com. We may need to verify your identity before responding.
15. App Store Privacy Details
Each App’s product page on the App Store includes a privacy summary (“App Privacy” label) describing the data that App collects. This Policy provides more detail on how that data is used and protected.
16. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Effective Date.” If changes are significant, we will provide additional notice, such as within the App.
17. Contact Us
If you have any questions about this Privacy Policy or our data practices, contact us at:
OpenChatsAI
Email: support@openchatsai.com
Website: openchatsai.com